Digital Product Specialist, Attachment Tools Division / Sandvik
Within Sandvik Group, we’re passionate about development and advanced technology, and we always aim to offer the best possible experience for our customers.
In our Attachment Tools Division (ATD), we engineer and manufacture industry-leading hydraulic hammers and other hydraulic attachments for maximum productivity. We want to be #1 and for that we need you!
We are now looking for a proactive DIGITAL PRODUCT SPECIALIST for ATD. This is a permanent position and based preferably in Lahti, Finland. Other global locations are also negotiable.
Do we share same mission?
As Digital Product Specialist you will be responsible for coordinating and developing product support on the front line, as well as training front line technical personnel. You will share feedback and information between the dealer/customer to the factory and support the sales team with product issues. You will take care of daily product support for the front line in cooperation with other Product Specialist and create and develop technical training and training materials.
Your skills and qualifications
You will surely succeed as our digital product specialist if you are:
- an automation/mechanical/hydraulics engineer with a strong focus for IT and modern digital tools
- interested in working with customers and our stakeholders, and developing long lasting customer relationships
- an active problem solver with nerves of steel
- willing to roll up your sleeves and get your hands dirty
- fluent in English (other languages valued as well)
Prior experience in supporting digital services and products, and technical skills to monitor connected fleet and debug possible problems are a plus. The role requires general understanding about system integrations, application interfaces, IoT and mobile technologies, etc. just to mention a few. You are fast learner and able to adapt rapidly to changing technologies.
Your problem-solving skills are first-rate, as are your analytical skills, both of which allow you to easily map the customer and front line needs and convey the message back the product area. Your communication and interpersonal skills (verbal and written English) are excellent, and you are a strong team player, dedicated to open communication and collaboration. You have demonstrated experience in service and customer relations, and are highly customer focused, with a keen understanding of what is needed to deliver to top-notch service and support to customers. Your well-developed multi-cultural understanding enables you to interact comfortably with global colleagues and customers.
What’s in it for you?
Our business division, the ATD, is small enough for our employees to experience virtually everything a division does. Our team and division are international, and our customers come from all corners of the world. Your work will be a versatile mixture of technology, hardware, technical support and customer service. The role is mobile, and you will take part in ATD’s global implementations and occasionally represent us at industry fairs. The Digital Product Specialist will be expected to travel up to 30% of the time (estimate).
We offer you interesting tasks in our modern, continuously evolving, and international product development environment. We do all we can to make you thrive and succeed in your profession. We offer great possibilities to grow within Sandvik, as competence development is high on our agenda. In addition, we offer a multi-form and inclusive corporate culture focused on sustainable development, with values such as Innovation, Fair Play, Customer Focus and Passion to Win.
Visit our stories hub, LinkedIn, Facebook and We Make the Shift - Advancing the World through Engineering to get to know us better.
Want to join our team?
The recruitment process is conducted in collaboration with Barona IT and the employment contract will be signed with Sandvik. Submit your CV and application by Sunday 14th of August through the Barona Careers page.
For further information about this position, please contact recruitment consultant Eero Miettinen, email@example.com after 1st of August 2022.