Senior Technical Support Engineer, Voyantic Oy

Senior Technical Support Engineer, Voyantic Oy

Location
Helsinki
Employment type
Permanent, Full-time
Deadline for applications
11/28/2022

We are looking for a seasoned professional to provide technical assistance to the global user base of Voyantic’s RFID test systems. There is a constantly growing fleet of over 2000 test systems on five continents for us to support. Get in touch if you are all about efficient customer support and want the freedom and low bureaucracy of a small (but fast growing) company. The change we are looking for with you is: better tools, more proactive touch, constant drive to reduce low-value work and co-op with product development to reduce questions users should never need to ask. We think this could be a good career move for a seasoned doer that wants more power to develop the work they do. The recruitment process is handled by Barona Engineering and the employment contract will be signed directly with Voyantic.

What are your main responsibilities?

  • Diagnose and troubleshoot diverse technical issues with customer representatives until cases solved
  • Maintain and update case logs and documented technical knowledge base
  • Properly, but only when must, escalate unresolved issues to R&D (or another team based on the issue).
  • Improve the ways of working and tools used in technical support in co-operation with your team
  • Form informed opinions on how product can be improved to reduce unnecessary support need

What do we want you to bring?

  • Strong willingness to get things done
  • Systematic approach and good problem-solving skills
  • Proven work experience as a Technical Support Engineer and ability to provide step-by-step technical help, both written and verbal, synchronous and asynchronous
  • Hands-on experience with electrical devices, some electronics knowledge and ability to diagnose and troubleshoot technical issues
  • Fluent communication in English (no Finnish skills required) with technical issues, no matter the customer's background or experience level
  • You are capable and interested in selecting the technical support tools for ticketing and knowledge base (we have systems in place but look to improve, changing them is possible)

You will enjoy working at Voyantic because we offer:

  • Freedom and responsibility; you get to shape the future of our customer support
  • Growing company with ambitious, achieving and nice colleagues
  • Low bureaucracy
  • Great Place To Work Certified company with #8 ranking in best small companies in Finland 2022.
  • Brand new office premises in TakomoBase Pitäjänmäki

Total Reward Package with your salary including

  • Yearly bonus system
  • Phone and Edenred benefits
  • Extensive insurance and occupational health services
  • Personal development opportunities

For more information, Please contact Barona Engineering Consultant Tommi Puustinen, 0504548948

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Voyantic Oy
Voyantic Oy

"Voyantic is a spearhead company building the foundations of the internet of things together with our customers. Specifically, we are the pioneer and global market leader in RFID Performance Testing. Our solutions are designed to speed up development, improve production quality, and increase sales of RFID technology. Our mission is to help our customers to excel in RFID. We have a proven track record with over 1,000 solutions delivered to our customers in over 30 countries on five continents. Practically all the leading RFID technology providers use our equipment in their R&D, production, or both."

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